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Banking - Services

Lost/Stolen Card

Asheville Savings Bank is committed to doing everything possible to protect our customers when their Debit Card is lost or stolen.

Please help us help protect you. As soon as you discover your Debit card is missing, call the following toll-free number(s) in order to preserve your rights and limit your liability: 1.800.222.3230, Monday through Thursday, 9am to 5:00pm and Friday, 9am to 6pm. After hours, call 1.800.236.2442.

In most cases, you will not be liable for any unauthorized use of your lost or stolen Debit Card provided you notify us within two business days. See our account agreement for full details about limits on your liability.

In addition, MasterCard's® Zero Liability Protection provides protection against unauthorized purchases. Please refer to your Cardholder Agreement for  specific details.


For general inquiries contact us at:
800 222 3230 | | PO Box 652, Asheville, NC 28802

Copyright 2017. First Bank is doing business as Asheville Savings Bank until March 16, 2018.